Do the job of firefighting long enough and eventually you will be posed with the question, “Why did you have to cut a hole in my roof?”
This question will probably be delivered to you by an agitated citizen that does not understand the fundamentals of what we in this career field do to mitigate a fire in their home. Most of them don’t have the concepts of fire behavior, fire attack strategies, tactics or many other fundamentals entrenched into their brain the way fire service professionals do. Therefor, it is up to each individual department to be proactive in the area of educating the public.
In California, San Bernardino County Firefighters have been working on developing a series of videos to educate citizens proactively. The following video is an example of taking such a stance to educate the tax-payer and also provides a training tool for enhancement at the firefighter level.