West Coast 911 is a Firefighter and EMS retailer and distributor. We also provide a resource website for Fire/Rescue products and information. The founders of West Coast 911 are professional Fire Service and EMS public servants who take pride in serving the community and the Fire/Rescue family. Since 2006, our goal has been to help serve the emergency services community by providing practical firefighter products commonly used by emergency workers. WestCoast911.com provides you with job related products, industry news, product reviews, training articles and firefighting forums and much more. Please note that all orders are prepaid. Most orders ship within 3 Business Days. Custom and Special orders may have a longer than average processing time. Custom embroidery orders are non-returnable and all sales are considered final. This will clearly be marked on each item. If you have any questions or concerns please do not hesitate to call or email us. We pride ourselves in providing you with discounted Rescue and Firefighter accessory products and the best possible customer service. If you have any questions about your order please email us at info@westcoast911.com. Thank you for shopping with us! Contact us today.